GGUSD Communication and Complaint Process
Garden Grove Unified School District values feedback from all stakeholders, including students, staff, parents, and community members. There are a variety of avenues for communicating with GGUSD depending on the nature of your comment or concern. Please do not hesitate to reach out to the district using the communication channels provided below.
Online Suggestion Box
Do you have a suggestion or compliment to share with GGUSD? Please submit your suggestions or compliments to our Online Suggestion Box, which is intended to gather feedback, suggestions, thoughts, and ideas so that we may better meet your needs and interests. All parents, students, staff, and community members are welcome to submit suggestions.
Concern or Complaint?
Do you have a concern or complaint and if so, have you taken the following steps provided in our district's Communication Guidelines to resolve your issue?
Garden Grove Unified School District values open and transparent communication with our families and wants parents/guardians to take an active role in their child's education through engaging conversations. Most questions and concerns are resolved at the school level. GGUSD’s Communication Guidelines help parents get answers to their questions or concerns in a timely manner. Please read our Communication Guidelines document for important resources about parent communication in GGUSD.
Have you followed the recommended steps in our Communication Guidelines, and you still have an issue that is unresolved? Learn more about our process to file a complaint.
File a Complaint
The Formal Complaint Process is intended for those with complaints or concerns with GGUSD employees. These complaints are directed to the Assistant Superintendent of Personnel Services and a formal investigation process is carried out. The results of the investigation are confidential due to personnel privacy laws.
Complete the Formal Complaint Form electronically via our Google form.
The Uniform Complaint Process is intended for those alleging discrimination, intimidation, bullying, and equity. Click here to read our board policy on the Uniform Complaint procedures. To file a uniform complaint, call the Office of Educational Services at 714-663-6143 or submit a letter to 10331 Stanford Avenue, Garden Grove, 92842 to the Attention of: Assistant Superintendent of K-12 Educational Services.
A Williams complaint concerns instructional materials, teacher vacancy or misassignment and emergency or urgent facilities conditions that pose a threat to the health and safety of pupils. Click here for our Administrative Regulation about the process for Williams Complaints.
Make a report using STOPit
We are pleased to announce that our district and schools are now using STOPit, an online anonymous reporting system that is designed to deter bullying, discrimination and other inappropriate or unsafe behaviors.
Students and families can use STOPit to:
- make anonymous reports through the STOPit mobile app, website or via phone with the 24/7 Incident Response Center
- submit photo or video evidence (App/Web Only)
- alert school administrators to issues early, before they escalate
- connect immediately via text with certified mental health counselors through the Crisis Text Line located in the app
Students and family members have the power to help put an end to harmful and inappropriate behavior they see online through social media and other means. Students can use STOPit to reach out for help if they or a peer are facing a personal crisis or experiencing bullying, abuse, or are in need of mental health support. STOPit can be used to report bullying, cyberbullying, discrimination, harassment, violence, threats, weapons, alcohol or drug related issues, mental health struggles like suicidal ideations, or any other concerns.